Supervisors Script Book Raymond Dreyfack

ISBN: 9780134760520

Published: June 1st 1996

Paperback

352 pages


Description

Supervisors Script Book  by  Raymond Dreyfack

Supervisors Script Book by Raymond Dreyfack
June 1st 1996 | Paperback | PDF, EPUB, FB2, DjVu, AUDIO, mp3, RTF | 352 pages | ISBN: 9780134760520 | 8.18 Mb

Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentiallyMoreEvery day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success.

This management tool also provides: business-tested strategies for replacing anger and resentment with control- impulsive reaction with preplanned thought- indecision with swift and sure responses- scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers- and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.



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